Mission, Vision, Values

Accountability, Mission & Quality

Multi-Sector Service Accountability Agreement

The Local Health System Integration Act, 2006 requires that the LHIN and the Centre enter into a service accountability agreement. The agreement enables the LHIN to provide funding to the Centre for the provision of services. It supports a collaborative relationship between the LHIN and the Centre to improve the health of Ontarians through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.

The Chief Executive Officer and the Board Chairperson signed a Multi-Sector Service Accountability Agreement on April 1, 2019 which links the Centre’s performance to funding received through the South West Local Health Integration Network (SW LHIN).

MSAA Agreement (pdf file)

Accountability Framework System


Accountability Framework


Our Vision:

Healthy People, Vibrant Communities


To Deliver High Quality, Equitable Health and Wellbeing Services



Respect - for our patients/clients and our community partners; respect for our co-workers, and for the stakeholders who support and partner with us in our endeavours

Trust - in our team; trust in ourselves; trust in the community, trust in our patients/clients, and trust in our partners

Family – includes all those who come to SEGCHC – as patients/clients, staff, volunteers, board members, funders, partners, community leaders and other stakeholders

Model of Health and Wellbeing – a fully integrated, collaborative, team approach to the delivery of programs and services

Collaboration – working in partnership to achieve the best health outcomes for our patients/clients and to ensure effectiveness and efficiency in service delivery


Quality Improvement Plan

Ontario’s inter-professional, team-based primary care organizations are required to submit annual Quality Improvement Plans to Health Quality Ontario. A Quality Improvement Plan (QIP) is a formal commitment to quality improvement, aligned with system and provincial priorities.

To download South East Grey Community Health Centre's Quality Improvement Plan for 2019-2020, please click on the links below:

SEGCHC 2019 20 QIP Narrative

SEGCHC 2019 20 QIP Work Plan