Provide Feedback


Your feedback is important to us!

SEGCHC is interested in what you think about the quality of our services and programs or the conduct of staff and volunteers. If you would like to provide feedback about what you like about the Centre, what you don't like or what we can improve on, we want to hear from you!

You are welcome to speak directly to our staff and volunteers to provide feedback in a respectful manner, however if you are uncomfortable or unable to provide feedback in person we offer the following options to you:

  • You will find comment cards and a secure box outside of the public washrooms
  • You can make suggestions via email to info@segchc.ca
  • Complete one of our annual client satisfaction surveys. This is your chance to tell us what you think about our Centre and the services or programs we provide. Ask a staff member when the next client satisfaction survey will be.

 

Please note we can not implement all of the suggestions that are received but we will do our best to take each suggestion into consideration.

For more information please see Admin Policy 2.1 - Complaints and Compliments

If you have any questions or concerns, please contact the Chief Executive Officer, Allan Madden at allan.madden@segchc.ca or 519-986-2222 ext. 6356.


 

SEGCHC Compliment/Complaint Form

We appreciate your feedback. The SEGCHC staff work diligently to provide the best care possible for our patients/clients.

Our staff appreciates hearing positive feedback and less positive feedback helps us to be aware of problems and concerns that need to be addressed.

If you have a complaint, whenever possible, try to resolve your concern directly with SEGCHC staff person involved. However, if this does not work, you can provide a written report to the SEGCHC using this form. You may be asked to provide additional information to support your concerns. When received, this form will be addressed by the appropriate manager.

Your concerns are taken seriously and we strive to improve the quality of your experience here at the Centre.

You can fill out our online form below or download and drop off a paper form if you prefer. Download the SEGCHC Compliment / Complaint form here.

Fields marked with an asterisk (*) must be filled out.

Your Name* :

Email Address:*

Address or Phone number for follow up:*

I am a:* Patient Visitor Relative

This is a:* Compliment Complaint

Type of Concern (check all that apply):*

Patient Care Factors: Quality of Care Timelimess of Care Consultation Process Other

Staff Factors: Courtesy Communication Privacy Other

Organizational Factors: Waiting Times Cleanliness Accessibility Other

Was the situation addressed with anyone at the clinic at the time?* Yes No

With Who

What was the outcome?

Please summarize the details of your compliment or concern *